Legal & Corporate Information
Corporate Details
MultiSync Inc. is a Delaware C-Corporation (File No. 7156443), registered in the State of Delaware, USA.
Registered Agent: As on file with the Delaware Division of Corporations.
Founder & CEO: Ahmed Schrute an Engineer, with 15+ years in software engineering and AI product development.
Service Level Agreement (SLA)
Last updated: April 2025
| Metric | Target |
|---|---|
| Monthly Uptime | ≥ 99.9% (excl. Scheduled Maintenance) |
| Scheduled Maintenance | ≤ 4 hrs/month (announced ≥ 72 hrs in advance) |
Incident Response:
- P1 (Critical): acknowledge ≤ 1 hr, resolve ≤ 4 hrs
- P2 (High): acknowledge ≤ 4 hrs, resolve ≤ 1 business day
- P3 (Medium): acknowledge ≤ 1 business day, resolve ≤ 3 business days
- P4 (Low): acknowledge ≤ 2 business days, resolve ≤ 5 business days
Service Credits: If Monthly Uptime < 99.9%, eligible customers may request a 5% credit on that month's fees. To claim, open a ticket titled “SLA Credit Request” within 30 days of the incident, including timestamps, email at hello@interworky.com.
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